Shipping Policy
At Karen Bird, we understand just how important your bridesmaid dresses are — not just for the event itself, but for the beautiful memories that follow. That’s why we are committed to ensuring a smooth, secure, and efficient shipping process for every order placed on karenbird.shop.
Shipping Destinations
We currently ship domestically within the United States and to select international destinations. If you are located outside the U.S., please contact our team at [email protected] to confirm availability of delivery in your area.
Processing Times
All orders are processed within 2-4 business days, excluding weekends and holidays. Once your order has been processed, it will be shipped according to the shipping option you selected at checkout. Please note that during busy seasons or major sales events, processing times may take slightly longer.
Shipping Options & Estimated Delivery Times
- Standard Shipping (Domestic): 5–8 business days
- Expedited Shipping (Domestic): 2–4 business days
- Express Shipping (Domestic): 1–2 business days
- International Shipping: 10–20 business days, depending on your location
Please note that the delivery timelines are estimates and may vary depending on your location, carrier delays, customs processing for international orders, or unexpected circumstances.
Shipping Costs
Shipping fees are calculated at checkout based on the weight, size, and destination of your order. We occasionally offer free shipping promotions, which will be clearly indicated on the website.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking details. You can monitor your shipment’s progress using the tracking number provided. If you do not receive your shipping confirmation within 5 business days of placing your order, please reach out to [email protected].
Shipping Delays
Karen Bird is not responsible for delays caused by weather conditions, natural disasters, postal service disruptions, or customs clearance processes. However, we will do everything we can to help resolve any delivery issues as quickly as possible.
Incorrect Shipping Information
Please ensure that all shipping details are correct before confirming your order. If an order is returned to us due to an incorrect address or failure to receive the package, additional shipping fees may apply for resending the item.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us immediately at [email protected]. We will work with the shipping carrier to file a claim and resolve the matter swiftly.
Contact Us
If you have any further questions about our shipping policy, feel free to email us at [email protected] — our customer support team is happy to assist you.